Complaints
We are committed to providing high-quality services and to constantly seeking ways to improve that quality.
Your comments, compliments, suggestions or complaints are always welcome and we take pride in responding to them quickly, effectively and honestly.
All comments, compliments, suggestions or complaints should be made to the Registered Manager (email and phone number as per our website).
Complaints will be treated seriously and dealt with as soon as possible.
Verbal complaints will be responded to immediately. All comments will be carefully considered and responded to on an individual basis.
Written complaints will be responded to by an acknowledgement letter within two to three working days. We will then investigate the complaint and send the complainant a letter outlining the result within 28 days. If the matter is complex and cannot be resolved within 28 days, the complainant will be informed.
The full complaints policy and complaints form can be downloaded below.